Terms & Conditions — qq11

Introduction

Welcome to qq11. These Terms and Conditions constitute a legal agreement between qq11 and its users. By registering or using the qq11 platform, you automatically agree to be bound by these Terms and Conditions.

Qq11 is an internationally licensed online gaming platform built specifically to serve users in Bangladesh. Our goal is to provide a safe, transparent, and enjoyable gaming environment — and these Terms & Conditions exist to uphold that commitment.

Please note — these Terms & Conditions may be updated from time to time. When changes are made, we will notify you at your registered email. We recommend checking this page regularly.

Eligibility & Age Requirements

The following eligibility requirements must be met to participate on the qq11 platform. Failure to comply with these conditions may result in account termination at any time.

• You must be at least 18 years old to register. Minors are strictly prohibited from using qq11.
• You must reside in a country or region where online gaming is not prohibited by law.
• Each person may only register one account. If multiple accounts belonging to the same individual are found, all accounts will be terminated.
• All information provided during registration must be accurate and truthful. Providing false details will result in permanent account closure.
• qq11 employees and their immediate family members are prohibited from placing bets on the platform.
• The use of automated software, bots, or any artificial means to play games is strictly prohibited.

Account Registration & Management

Opening an account on qq11 is completely free and takes only a few minutes. However, keeping your account secure and managing it responsibly is entirely your own responsibility.

• During registration, provide your correct name, date of birth, mobile number, and email address. This information will be required during KYC verification later.
• Never share your password with anyone. Passwords must be at least 8 characters long and should include a combination of letters, numbers, and special characters.
• KYC verification must be completed before making any withdrawals. This may require a copy of your National ID or passport.
• If you notice any unauthorized access or suspicious activity on your account, contact our support team immediately.
• Transferring or selling your account to another person is strictly prohibited.
• Accounts that remain inactive for 12 consecutive months may be subject to an administrative fee or may be deactivated.

Payment & Withdrawal Policy

Deposits and withdrawals on qq11 are designed to be as simple and fast as possible. Transactions are supported via popular mobile banking methods in Bangladesh.

• The minimum deposit amount is ৳200 and the minimum withdrawal is ৳500. Maximum limits may vary depending on your VIP level.
• Deposits are typically processed within 5 minutes, and withdrawals are usually completed within 30 minutes to 24 hours.
• Only payment methods registered in your name may be used. Transactions from third-party accounts are strictly prohibited.
• For suspicious transactions, qq11 may request additional verification and processing may be delayed.
• If money laundering or fraudulent transactions are suspected, qq11 reserves the right to report the matter to the relevant authorities.
• If wagering requirements are not met after a deposit, direct withdrawals may be restricted.
• qq11 is not liable for transaction delays caused by issues with bank or mobile banking services.

Bonus & Promotion Terms

Qq11's bonuses and promotions are designed to give members more ways to enjoy the platform. However, each bonus comes with its own terms that must be followed.

• The welcome bonus is available to new members on their first deposit only. Each account is eligible for this bonus once.
• Every bonus comes with wagering requirements. A specified amount must be wagered before you can withdraw bonus funds (typically 10x to 30x the bonus amount).
• Bonus funds cannot be withdrawn directly — they may only be used for gameplay.
• Any attempt to claim bonuses using multiple accounts or a VPN will result in all bonuses being voided and the account being closed.
• qq11 reserves the right to modify, suspend, or cancel any bonus offer at any time. Such changes will not affect bonuses that have already been issued.
• To qualify for a referral bonus, the referred person must complete their first deposit. Referrals from members of the same household will not be counted.

Gaming Rules

All games on qq11 are powered by internationally certified RNG (Random Number Generator) technology. Every game result is completely fair and unbiased.

• If your internet connection drops during a game, qq11 will resume from the last saved state recorded in our system. Your balance will not be affected.
• If you encounter any bug or error in the software or a game, report it to our support team immediately. Any winnings gained by exploiting a bug will be forfeited.
• For Sports Betting, live betting odds may change during a match. If the odds change before your bet is confirmed, your bet will be placed at the updated odds.
• If a match or event is cancelled, the stake for the relevant bet will be refunded.
• Each game has its own rules. We recommend reading the "How to Play" section before starting any game.

Responsible Gaming

Qq11 believes gaming is a form of entertainment — not a source of income. We want every member to enjoy their experience while maintaining their well-being and peace of mind.

• You can set your own daily, weekly, or monthly deposit and loss limits. Once set, limits cannot be increased for 24 hours.
• Using the Self-Exclusion feature, you can temporarily deactivate your account for a set period.
• If you notice signs of problem gambling, contact our support team right away. We can help connect you with professional assistance.
• Account holders are responsible for preventing minors from accessing their account. Use a secure password on any shared family devices.

For more information, visit our Responsible Gaming page.

Data Protection & Privacy

Qq11 takes the protection of your personal information seriously. We adhere to international data protection standards.

• Your personal information will never be sold or shared with third parties, except where required by law or regulatory authorities.
• All data is protected by SSL encryption. Transaction information is stored in encrypted form.
• Your information will be used solely for account management, payment processing, and customer support.
• To view or delete your personal information, please contact our support team.

To read our full Privacy Policy, visit our Privacy Policy page.

Account Closure & Suspension

Qq11 reserves the right to temporarily or permanently suspend your account for any of the following reasons.

• Violation of the Terms & Conditions.
• If evidence of providing false information or fraud is found.
• Bonus abuse or operating multiple accounts.
• If suspicious activity related to money laundering is detected.
• At your own request (if you wish to voluntarily close your account).

Dispute Resolution

If you have a complaint or dispute on qq11, please follow the process outlined below. We are committed to resolving all disputes promptly and fairly.

• Start by contacting our support team via live chat or email and provide a detailed description of your issue.
• Our support team will provide an initial response to your complaint within 48 hours.
• Complex cases will be escalated to senior management, with a resolution target of within 7 business days.
• In the event of a dispute regarding game outcomes, server logs will serve as the final and definitive record.
• If you are not satisfied with a decision made by qq11, you may escalate the matter to an international gaming authority.

Terms Update Policy

Qq11 reserves the right to update these Terms and Conditions at any time. We will notify you in advance of any significant changes.

• For major changes, notice will be sent to your registered email at least 7 days in advance.
• Minor or technical changes may take effect without prior notice.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• The "Last Updated" date at the top of this page always reflects the date of the most recent change.